Absolutely! We offer gift cards in denominations of $10, $20, $50, and $100. For additional details, feel free to reach out to us at hello@jeanclair.com, and we'll do our utmost to provide further assistance.

Regrettably, orders cannot be canceled once they have been placed. If you need assistance, please don't hesitate to contact us at hello@jeanclair.com.

Please feel free to reach out to us at hello@jeanclair.com and our team will be more than happy to assist you with any inquiries or requests you may have.

We regret any inconvenience caused. Please email us at hello@jeanclair.com along with a photo of the defect and a detailed description, and our team will respond to you promptly.

We always aim to ensure your satisfaction with our products, but if you need to return an order, we're here to assist you.

You have the option to initiate a return for your online purchase within 30 working days from the delivery date. The items being returned must have been directly purchased from our official website or Instagram page. Once we receive the returned items, they will undergo inspection. Successful returns will be refunded as store credits within 5-10 working days, and you will receive a notification via email. These credits will remain valid for 6 months.

Returned items must be in their original condition, including tags, and must be unworn, unwashed, unaltered, and directly purchased from jeanclair.com. Each item will be carefully assessed upon return.

Please be aware that returns are not accepted for sale items, purchases from pop-up events, customized/special request items, orders using promotional codes (excluding NEW10), or orders made with store credits (excluding gift cards).

To begin the return process for your item, please contact our customer support team at hello@jeanclair.com, and they will assist you accordingly.

For more information on our return & exchange policies, please refer here.

We highly recommend that our customers double-check all provided information for accuracy before proceeding to checkout. Once the parcel has been dispatched for delivery, Jean Clair will not be held responsible for any lost items.

In the unfortunate event that the details on your order are incorrect, please contact us immediately at hello@jeanclair.com to minimize any potential delays or lost parcels during delivery.

Certainly, it's accessible to all. Please review the product details before making a purchase.

For inquiries regarding the following matters, please contact our team at hello@jeanclair.com and we'll be happy to assist you.

Please allow our team up to 2 working days (excluding public holidays and weekends) to respond to your queries. We will strive to reply to you as promptly as possible.